Members

We provide members with information and resources that can help you make the most of your health benefits. If you have questions or need assistance, please contact our Customer Service Department at 800-455-4236, Monday through Friday from 6 am to 5 pm PT. You can also email [email protected].

If you or someone you are assisting has questions about your health benefits or other information related to your plan coverage, you have the right to receive help and information in a language other than English at no cost. Call Prominence Customer Service and we can assist you. You can also contact Customer Service to ask for the translation of written benefit materials.

Claims Process

Get more information regarding member claims and appeals

Learn About Claims

Frequently Asked Questions

• How do I contact Prominence Administrative Services?

  Members can contact our Customer Service Department at 800-455-4236, Monday through Friday from 6 am to 5 pm PT, and our team will be ready to assist. You can also email [email protected].

• Where do we send claims?

  Completed claim forms and the original bills should be mailed to:

  Claims Administrator
  P.O. Box 981732
  El Paso, TX 79998-1732

  Electronic Payor ID: 88022

• How do I obtain a claim form?

  Download a member claim form: Download Form

• How do I obtain additional or replacement identification cards?

  Call the Prominence Administrative Service Customer Service Department at 800-863-7515. Our team will ask for your social security number and will verify your home address. You can also send an email to [email protected], or you can access the member portal and request one at your convenience. It will take approximately two weeks for you to receive your new member ID card(s).

• Where can I find information about my pharmacy prescription drug plan?

  Please refer to the front of your Prominence Administrative Services Member ID card for information about the pharmacy services available to you as part of your health plan.